FAQs

Generally speaking, I do the baking you to the taking! 

(Custom order? Delivery is an option! Let’s talk…)

If you’re in the Rogue Valley, map your route to the Capital Hill neighborhood in Old East Medford to get a good idea of your driving distance.

I do not currently offer shipping on any baked goods.

*All of the above is subject (and likely) to change, so keep checking back for updates.

Orders cancelled by 8:00pm 2 days prior to the pickup date will receive a 100% refund.

Orders cancelled by 8:00pm 1 day prior to the pickup date will receive a 50% refund.

Orders cancelled after 8:00pm the day prior up to the pickup day & time will receive a 0% refund.

Orders must be picked up by 8:00pm on the pickup day unless we have otherwise made arrangements. Email me at rachel@coppertopkitchen.com or text me at 541-221-8279 as soon as possible to work out a pickup plan.

Any orders not pickup up by 8:00pm and have not made other arrangements prior to the pickup date are subject to forfeiture and 0% refunds will be given.

If there are any packing or quality issues with your order, please email me at rachel@coppertopkitchen.com immediately so I can address your concerns. Refunds due to packing or quality issues after pickup are not guaranteed.

You will receive a text notification via Hotplate as soon as your order is ready for pickup. This text will include:

• the pickup location address

• instructions for locating your order

I would add here a gentle reminder to park on the street - please do not park in or block the driveway.

As soon as you receive this email, you are welcome to pick up your order any time!

My target is to complete all orders no later than 2:00pm.

That means some orders may be ready earlier; some later.  It all depends on what you order and where it lands on my baking schedule for the day.

Regardless of when your order is ready, you will receive a pickup notification with instructions on where to find my location and your goods.

I do not currently bake gluten-free bread recipes. 

Doing so would require a second kitchen completely devoid of any trace of gluten, which is not possible at my current location. So, my micro-bakery embraces gluten products.

I do like to stay up to date on the science around gluten-based products. Here is a recent podcast I found to be very interesting on the subject: Science VS. Gluten: Should You Give It Up?

There are many interesting studies being conducted in recent years regarding the gut biome and fermented food products, such as sourdough. In fact, here’s one to get you started from the National University of Health Sciences:

Surprising Facts Sourdough Bread is Teaching us About Gluten Intolerance

Oats, by nature, are considered a gluten-free product. 

That said, oats are often processed in plants and facilities that also process wheat products. For this reason, there may be traces of gluten in the oats used in Coppertop Kitchen granola recipes. 

Yes! Certificate ID: 2023o2353455

Yes! My home kitchen qualifies under the Oregon Domestic Kitchen Facilities provision of OAR 603-025-0020. 

By starting Coppertop Kitchen from my home kitchen, I’m able to reduce startup costs and get these yummy goods in your hands sooner than if I was trying to open a traditional commercial bakery from scratch.

Because I bake in my home kitchen I always include the following information, per state and federal law, on all products for full transparency:

"...homemade on shared equipment that may come into contact with [dairy, eggs, soy, wheat, peanuts and other tree nuts]. This product is made in a secured kitchen in a pet friendly home, and is not prepared in an inspected food establishment."

It’s the 21st century and there are myths about every subject under the sun; cottage food products included. 

Here are the facts (extract from the Institute for Justice article “Selling Homemade Food in Oregon”)

“Cottage food is safe. 

Critics who talk about the risk of food-borne illness give hypothetical examples of what could go wrong because real-world cases are rare or nonexistent. 

Cottage food is local. 

When neighbors trade with neighbors, money stays in the local economy. 

Cottage food is transparent. 

People who buy from a cottage food producer know what they get. If they have questions about ingredients, sourcing or safety, they can ask. 

Cottage food creates jobs. 

Many homemade food producers use their income to provide for their families. Others seek a secondary or supplemental income. 

Cottage food empowers women. 

IJ cottage food research shows that most cottage food producers are women, and many live in rural areas with limited economic opportunity. 

Cottage food expands consumer choice. 

Some stores simply don’t sell what you want. This is especially true if you have a gluten-free, peanut-free, halal, kosher or vegan diet. Cottage food fills market gaps, giving consumers more options."